Update: Making Memories Modular System

As reported in the review of the Making Memories Modular Storage System, I had problems with two of the accessories. After hearing about a form on the Making Memories website, I went to investigate. I found the Request a Product Replacement form and filled it in. Within a couple of days I had someone from Making Memories contact me about my problem. Normally, they request that defective items be returned, but since I am located in Australia, they just sent me the replacements. These arrived in about 10 days, which is pretty good time from the USA. So, while it was a bit of a pain that the original product had problems, I have to say I am most impressed by the great customer service from Making Memories. Many manufacturers would take the head in the sand approach and pretend there are never problems. It's nice to see a business recognize that problems can occur and have a quick and fairly painless process already in place to deal with the problems when they occur.